Privacy Policy

Effective Date: Nov 2024

ICS (Independent Customs Services) (referred to as “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. What Information Do We Collect?

We may collect personal information from you, including but not limited to:

  • Identity Information: Name, date of birth, and contact details (e.g., email, phone number, address).
  • Business Information: Company name, ABN, and related business details.
  • Transactional Information: Records of your communications with us and services you have used.
  • Technical Information: IP address, browser type, and other device-related details when you use our website.
  • Sensitive Information: Where required, we may collect sensitive information related to customs clearance (e.g., trade documents).

2. How Do We Collect Your Information?

We collect personal information directly from you when you:

  • Fill out forms on our website or via email.
  • Contact us via phone, email, or in person.
  • Use our online services or platform.
  • Interact with us on social media or through third-party providers.

In some cases, we may collect information from publicly available sources or third parties authorised by you.

3. How Do We Use Your Information?

We collect and use your personal information for purposes including:

  • Providing customs clearance and related services.
  • Processing your transactions and responding to inquiries.
  • Complying with legal and regulatory requirements.
  • Analysing and improving our services, website, and customer experience.
  • Sending important updates, notifications, or promotional content (where you have opted in).

4. How Do We Store and Secure Your Information?

We are committed to keeping your information secure and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure.

  • Your data is stored in secured servers and managed using trusted software platforms.
  • We implement technical and organisational measures, including encryption, firewalls, and access controls.

5. Disclosure of Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may disclose your information to:

  • Government agencies and regulators (e.g., Australian Border Force).
  • Service providers who assist in delivering our services, such as IT support, logistics providers, or financial institutions.
  • Other third parties as required by law or with your consent.

Where third-party service providers are used, we ensure they comply with applicable privacy laws.

6. Cookies and Online Tracking

Our website uses cookies and similar technologies to improve your experience and analyse website usage. Cookies allow us to:

  • Understand visitor preferences and optimise our content.
  • Monitor website traffic and user behaviour.

You can manage cookie preferences through your browser settings.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or outdated information.
  • Withdraw consent for direct marketing communications at any time.
  • Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise these rights, contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Changes will be effective when published on our website. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a request or complaint, please contact us at:

ICS (Independent Customs Services)
Email: [email protected]
Phone: 02 9316 6969
Address: Unit 7/22 Phillips Road , Kogarah NSW 2217