Reliable Backup Broker Support When You Need It
Your freight forwarding company may have in-house customs brokers, but your team requires additional support during periods of high demand.
We’re here to manage overflow tasks effectively on your behalf.
Facing Broker Shortages or Overflow Work?
Maintaining seamless operations during peak times or staff shortages can be challenging as an all-in-one freight forwarding and customs clearance agency. Without adequate support, you might encounter:
- Workflow Disruptions: Gaps in your brokerage team due to holidays or unexpected absences can halt your operations.
- Limited Expertise: Handling specialised customs classifications without the necessary expertise can lead to errors and delays.
- Increased Workload: During peak times, managing overflow work can strain your resources and affect service quality.
- Higher Costs: Hiring additional full-time staff to manage variable workloads can be costly and inefficient.
These challenges can disrupt your operations and impact your ability to provide consistent, high-quality service to your clients. ICS’s backup broker support program offers a reliable solution to maintain your workflow seamlessly and efficiently.
Seamless support, for when it matters most.
Our brokers are available to cover holidays, sick leave, peak seasons, and general overflow work, so you’re never caught short-handed.
How does ICS fill the gaps?
As a wholesale customs clearance broker, we understand the critical role that smooth customs clearance plays in your operations. That’s why we provide flexible and reliable backup broker support tailored to your needs.
When SILA Needed Extra Support, We Delivered
SILA, a freight forwarding company with internal customs brokers, faced a common industry challenge: managing workload peaks and covering staff absences. Overflow work during busy periods and planned leave for their team meant they needed a reliable partner to step in and maintain their high standards of service.
How quickly can we help you?
Online Meeting
We start with an online meeting to thoroughly understand your workflows, requirements, and system structure. This collaborative session ensures that ICS can tailor our backup broker support plan to seamlessly fit into your existing operations.
Remote login
Upon your approval, ICS will require a digital certificate, login credentials and to be added to the corporate license for your customs system. This access allows us to execute jobs directly within your system, ensuring continuity and efficiency without disrupting your established processes.
Ongoing support
ICS becomes an extension of your team, acting as your additional in-house customs clearance broker. This means more flexibility and robust support for your operations, especially during peak times or staff shortages. Our ongoing support ensures that you always have the resources you need to maintain high service standards and operational efficiency.
More reasons to choose ICS as your partner
Frequently Asked Questions
What common issues do we face that require the services of remote freight forwarders?
Broker availability can sometimes be an issue, especially when a broker goes on holiday, which may leave the company in need of backup support. This situation can disrupt operations and necessitate the implementation of contingency plans to ensure that client needs are met during their absence.
Additionally, companies often face overflow work due to a significant workload that isn’t sufficient to justify hiring someone full-time. This scenario can create challenges in balancing resources while still meeting deadlines and maintaining quality service.
Finally, certain trading classifications require a high level of expertise and knowledge. This specialised skill set is crucial for navigating complex trading scenarios and ensuring compliance with industry regulations, underscoring the need for qualified personnel in these areas.
Additionally, companies often face overflow work due to a significant workload that isn’t sufficient to justify hiring someone full-time. This scenario can create challenges in balancing resources while still meeting deadlines and maintaining quality service.
Finally, certain trading classifications require a high level of expertise and knowledge. This specialised skill set is crucial for navigating complex trading scenarios and ensuring compliance with industry regulations, underscoring the need for qualified personnel in these areas.
What support channels are available for me?
We offer comprehensive support options to ensure your needs are met. Our phone support is readily available, alongside 24/7 email support for any inquiries you may have.
What is the average resolution time for customer queries?
Most queries are typically resolved within a timeframe of 2 hours, ensuring that customers receive timely assistance and support for their needs. This quick response time helps maintain satisfaction and efficiency in service delivery.
How does the remote custom broker support system benefit all-in-one freight forwarding agencies?
Typically, all-in-one agencies employ freight forwarders and brokers who work collaboratively within the organisation. This setup allows for seamless communication and coordination among team members.
In addition, ICS enhances operational capabilities by offering backup broker support through remote access located within the client’s office. This arrangement ensures that the existing workflow remains undisturbed, allowing for uninterrupted service and the ability to quickly address any challenges that may arise.
By leveraging technology and maintaining strong support systems, these agencies can provide superior service to their clients while optimising the overall supply chain management experience.
In addition, ICS enhances operational capabilities by offering backup broker support through remote access located within the client’s office. This arrangement ensures that the existing workflow remains undisturbed, allowing for uninterrupted service and the ability to quickly address any challenges that may arise.
By leveraging technology and maintaining strong support systems, these agencies can provide superior service to their clients while optimising the overall supply chain management experience.
Who is this service intended for?
The primary audience for our backup broker services includes freight forwarders with internal brokers managing customs clearances. These companies usually have a small but efficient clearance team, supported by a larger forwarding team focused on logistics and transportation. This structure helps streamline operations, ensuring every shipment moves smoothly through the supply chain.Their goal is to offer a comprehensive solution for customers, covering all aspects of freight management, from documentation and compliance to timely deliveries and cost-effectiveness.By integrating clearance and forwarding services, these companies can enhance customer satisfaction and build lasting relationships in the industry.
Why should I choose ICS for remote broker support?
ICS is dedicated to maintaining and nurturing your company’s ecosystem while offering expert support in a seamless manner. Our professional, reliable, and knowledgeable team is equipped with the skills and experience needed to understand the unique challenges your business faces. We ensure that your operations continue to run smoothly, allowing you to focus on your core activities without the burden of hiring additional permanent staff. By partnering with us, you gain access to tailored solutions that not only enhance efficiency but also drive growth and innovation within your organisation.
Do I need to change my current workflow to integrate ICS support?
No, ICS seamlessly integrates into your existing workflows and systems, offering reliable backup support while ensuring that your established processes remain uninterrupted. This means that you can continue your daily operations without any disruptions, as ICS enhances your current setup rather than complicating it. You can easily incorporate ICS into your routine, allowing for a smoother workflow and greater efficiency overall.
How do I get started with ICS remote broker support?
To address your specific needs and establish the necessary access, including any additional license requirements, simply reach out to our dedicated support team. You can contact us via phone, email, whichever method is most convenient for you. Our knowledgeable representatives are here to assist you with any questions you may have and ensure that you have everything you need to get started. We look forward to hearing from you!For further assistance or specific inquiries, feel free to contact us anytime.
Hear from our clients.
Testimonials
Discover how ICS has transformed businesses with innovative and engaging strategies.
A big plus working with ICS is that we have invested in a positive business relationship together.
I approached ICS after meeting with them at an Industry conference where they explained their niche service regarding Customs Brokerage and their availability within in our industry.
ICS had every and any option available to suit our business mould. After our collaboration together of what was required, Zed worked with the solutions.
It was all sorted by the end of the first call to make it happen. I had never experienced this with a company of this calibre before. ICS absolutely fitted our requirements, and it worked fantastically.