Are customs clearance challenges holding you back?

As a freight forwarder, you excel at moving goods swiftly and efficiently. But when it comes to customs clearance, the complexities and costs can slow you down. Without a licensed internal broker, you’re forced to rely on third-party services that may not always align with your workflow or standards. This often results in:

  • Delays in Processing: Lengthy and unpredictable clearance times that disrupt your schedules.
  • Operational Inefficiencies: Juggling multiple systems and processes, leading to mistakes and lost time.
  • Customer Frustration: Inability to offer a seamless end-to-end solution, affecting your client relationships and reputation.

These challenges can limit your ability to grow and compete in a fast-paced industry. But it doesn’t have to be this way. With ICS’s seamless integration with CargoWise, you can overcome these hurdles and unlock new growth opportunities.

We don’t freight forward, we’re here to help you

What does our Cargowise integration do?

We’ve developed a seamless integration with CargoWise to streamline your customs clearance processes. Below are a few points about how our CargoWise integration can help transform, support and grow your operation.

How simple is the integration?

01

Online meeting

Our journey begins with an online meeting where ICS will confirm the identification codes necessary for your integration and document synchronisation. This initial step ensures we have all the required information to set up a seamless connection between your system and ours.
02

Rapid integration

Our IT experts will swiftly complete the full API integration within just half an hour. Rest assured, there will be no downtime for your system during this process. We prioritise minimising disruption to your operations while maximising efficiency.
03

On-site training

Once the integration is complete, our highly experienced tech team will visit your office to provide on-site or remote training. We will walk you through the system, answer any questions you may have, and ensure that your team is fully comfortable with the new setup.
04

Ongoing support

After the integration, ICS remains committed to your success. Our team will provide ongoing support for any maintenance and technical issues you might encounter, ensuring that your operations run smoothly and efficiently at all times.

More reasons to choose ICS as your partner

Want to know more?

Book a callback

Please fill in your details for a call back within 24 hours.
During our call, one of our ICS experts will:
  • Get to know your importing/exporting processes
  • Discuss your workflow, timeline and KPIs
  • Tailor customs clearance solutions for your needs
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Frequently asked questions

What types of customs information can I manage with the CargoWise integration?

You can effectively manage all document requirements, including deadlines, lodging dates, and status updates, ensuring that every important detail is tracked and organised. This comprehensive approach minimises the risk of anything falling through the cracks, allowing for a smoother workflow and greater peace of mind throughout the process.

How long does the integration process take?

The integration process is designed to be straightforward, ensuring a seamless experience for users. It can typically be completed in as little as half an hour, allowing you to quickly start benefiting from its features. Best of all, this process requires no downtime for your system, so your operations can continue without interruption while the integration takes place. This makes it an ideal solution for busy environments where efficiency is key.

Is there any additional cost for the integration or ongoing support?

No, you can benefit from our complete integration with CargoWise at no additional cost. This includes not only the seamless connectivity between our systems but also ongoing technical support to ensure that you have assistance whenever you need it. Our team is dedicated to helping you maximise the advantages of this integration, allowing you to streamline your operations and improve efficiency without any extra financial burden.

Can I customise the integration to fit my specific needs?

Absolutely! Our ICS integration is designed to be highly flexible, enabling you to customise the solution to meet your specific operational requirements. Whether you need to adjust parameters, incorporate additional features, or streamline processes, our integration allows you to adapt it to fit seamlessly into your existing workflow, ensuring that it supports your unique business needs effectively. This adaptability not only enhances efficiency but also empowers your team to maximise productivity and achieve their goals.

What happens if there are updates to CargoWise or ICS?

We take great pride in our commitment to staying up-to-date with any changes that may impact our services. Our dedicated team actively monitors updates to CargoWise, which allows us to quickly adapt to new features and enhancements. By ensuring that your integration remains seamless and fully functional, we protect you from any disruptions to your workflow. This proactive approach not only minimises downtime but also enhances your overall operational efficiency, allowing you to focus on what really matters—growing your business.

How secure is my data with the CargoWise integration?

Your data security is our top priority, and we take it very seriously. To ensure the highest level of protection, we implement robust encryption technologies and comprehensive security measures tailored to safeguard all customs information. Our protocols are designed to thwart unauthorised access and protect against potential breaches, guaranteeing that your sensitive data remains confidential and secure at all times. We continuously monitor and update our security practices to stay ahead of emerging threats, providing you with peace of mind that your information is in safe hands.

What if I encounter technical issues after the training?

Don’t worry! Our unwavering commitment to providing ongoing support means that if you ever encounter any technical issues, our dedicated support team is just a call or email away. They are fully equipped and ready to assist you promptly, ensuring that your concerns are addressed swiftly and effectively. Whether it’s troubleshooting, answering your questions, or guiding you through solutions, we are here to help you every step of the way, so you can focus on what matters most to you.